1. I do not find Eliza "human-like" at all. She is nothing like a human, she is a computer.
2. By making her more human we could have a real person answer the common questions asked by people using this device. Someone could be answering for her instead of a computer answering.
3. I do not expect anything from a computer to be a therapist. Computers do not have emotions because they are not a real life person.
4. Yes I believe that in the future someone will create a device that could be more "human-like" for this therapist on a computer.
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